Rolls-Royce Opens Defense Service Delivery Center In India For Support Services

Rolls Royce has opened up new defense Service Delivery Centre (SDC) Thursday in a city of Southern India to provide localized engineering support and solutions for the country's armed military force as well as to Hindustan Aeronautics (HAL).

The SDC, opened in Bangalore, will provide faster front line support for about 750 engines in range of country's aircraft.

The centre aims to provide engineering support and solutions outside UK and US and reduce turnaround time for Indian air force, Indian Navy, Hindustan Aeronautics, Livemint reported Friday.

 The firm eyes upgrading capability and provide faster front-line support for over 750 engines in a range of aircraft used by the defence and commercial aircraft such as the C-130J, Hawk advanced jet, Embraer and Jaguar.

“The new service providing centre will be capable to deliver real time solutions through MRO (maintenance repair and overhaul), provide first and second line of support, have field service representatives, manage the health of the fleet, manage supply chains and collaborate with the armed forces,” Shaun Agle, vice-president (customer services), India defence, said.

The Jaguar type of aircraft is the only remaining user by India. Moreover, the country is also largest users of the Hawk, the company said emphasizing the local presence.

The SDC will have at least 10 specialized engineers and service personnel to find localised solutions specific to India. The SDC is based on the model operated by the company at Marham in the UK and Kingsville in the US.

The company did not quantify the reduction in time or cost that would result from setting up the local SDC. The centre aims to do the tasks which otherwise would have been referred to Bristol, UK.

Last year, Indian customers raised 138 issues, according to the company, which were referred to Bristol.

“Rolls Royce has over 1,600 engineers based in India who help provide solutions for the UK-based company’s global customers,” Kishore Jayaraman, president, India and South Asia, said.